How Better Training Builds Better Crews: Lessons for Today’s Deskless Workforce 

How do you effectively train employees who spend their days in the field rather than behind a desk? Joy Lacher, Director of Learning & Development at XKIG, explores this question in the July/August edition of UAA Newsline. 

In “Training a Deskless Workforce,” Joy explains how adult learning principles, microlearning, mobile technology, and hands-on coaching can transform workforce development for industries that rely on field employees. The article offers practical strategies for designing a training program that is relevant, accessible, and immediately applicable to the job. 

For Kendall Vegetation Services, where employees work in dynamic field environments, effective training is essential to maintain safe operations, deliver quality work, and support professional growth. Joy’s insights reinforce the importance of meeting employees where they are and providing learning opportunities that fit naturally into the workday.