Supporting the Backbone of America's Power Grid

Customer and Community Engagement

• Inspire customer loyalty and enhance community relationships through consistent, reliable, and transparent engagements.
• Prioritize satisfaction by listening to understand customer and community needs and concerns and aligning our expertise and capabilities to provide valued solutions and exceptional service.
• Maintain clear and frequent communications and welcome feedback.

Operational Excellence

• Achieve operational goals safely and meet customer expectations.
• Trust our teams to share responsibility.
• Cultivate an agile culture of excellence, honesty, collaboration, and inclusion.
• Ensure reliability, resource readiness, and rapid response by utilizing forecasts and performance metrics.
• Prioritize operational needs and make fact-based, cost-efficient decisions.
• Sustain our competitive advantage by being open to change.
• Leverage emerging technology to streamline services thereby enhancing efficiency and connectivity.

Employee Success

• Recruit people who are excited about working within a challenging and dynamic field, who take pride in professionalism and thrive within a diverse culture of mutual accountability and shared success.
• Champion leadership at every level by valuing every employee’s insight, initiative, and adherence to our core values and guiding principles.
• Acknowledge individual efforts and support their vision of success.
• Reward and retain talented individuals committed to our mission and vision.
• Encourage professional development through continuous learning and mentoring.
• Establish career pathways and communicate opportunities throughout the organization.